Overview
Customer Relationship – That’s what matters
‘How we respond’ makes all the difference in bringing new customers to us. It may be the same product, same services but customers rate and choose vendors based on their response in terms of time and quality. Systech CRM is an application exclusively designed to increase your customer base this way.
Systech CRM helps you plan and focus on your business promotion activities. They enable sales team to pro-actively and swiftly respond to every customer touch point throughout the customer engagement lifecycle right from Marketing to Pre-sales. Systech CRM makes it easy for you because everything is interconnected.
The Customer ecosystem is being transformed into a different dimension altogether, that they keep referring and coming back to you for newer requirements.
The key benefits are summarized as follows:
- Consistent customer engagement
- Quick customer response resulting in increased customer confidence
- Technology enablement and integration of all components of the entire customer ecosystem
- Automation of your sales force
- Stringent processes that reduce people dependency in every aspect
- Capability of quick analysis of key parameters and creation of critical reports on a real time basis
- Pre-Sales
- Sales
- Purchase
- Inventory
- Production
Rich in features, Makes you richer
With its competent features, here is how Systech ERP cuts down on your costs
1. Java based Technology – save on expensive server licenses, operating systems, database licenses and so on
2. Cloud based – save on expensive connectivity including RF, leased line, VPN and so on. All that you require is a simple broadband connection
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Functions
Empower your field Force using our mobile apps
Check stock availability, Book sales order, cut money receipt,etc right on the field in front of your customers using your smart phones. These apps will work even offline and syncs with your server once the connectivity is resumed. Adding a mobile wi-fi printer gets you print-outs that can be readily issued to the customer. “Ideal for Sales & Support personnel, money collectors and your entire sales force on the field.”
Capabilities
Evaluate KPIs using dashboards
Our powerful dashboards bring out key performance indicators live, in order to correct you to achieve the business goals and targets
- Funnel
- Sales Forecast
- Productwise Areawise analysis
- Lead resource analysis
Mobile Apps, a boon to manage your field force
It is everything you need to close your sales quickly. Connect with your customer instantly; make your daily entries online. Sales and Support team can emotely login from our exclusive apps to mark their attendance and customer visits from wherever they are. A great freedom to employees on the move and those who operate from remote locations.
- Online appointment management
- Daily Activity Register
- Online contact management
Connect Customers & Partners
Thanks to web technology extend your crm now to your customers and partners. They can now book orders online and be intimated about the order status till dispatch. They will be able to view their account books, know your stocks and all that you want to share.
Manage Employee Documents Digitally
All important documents related to an employee are digitally stored in the system for instant access and perusal, be it their photos, certificates, testimonials, agreements and what not.
Customer Directory
Store customer contacts in the form of simple directory. Access them instantly. helps you to reach them as you think. Employee and vendor directories also can be done.
Track customer history for amazing agility
Our tab based design help you track very much needed info about the customer whether it is previous transaction history, payment performance, marketing activity track and support history. Track customer history at every stage of the sale. Enjoy the comfort of tracking these vitals right during transactions without having to switch between screens.