Systech Aura
Deliver Exceptional Customer Service Every Time
From service requests to field technician dispatch, Aura delivers intelligent automation, real-time tracking, and predictive maintenance to transform your after-sales service.
Service Complexity, Solved
Service teams struggle with delayed responses, poor technician coordination, and zero visibility— leading to unhappy customers and revenue leakage from AMCs and warranties.
Delayed Response Times
Manual call logging, technician assignment chaos, and no real-time status updates frustrate customers.
Poor Field Coordination
Technicians lack route optimization, spare parts info, and service history—leading to repeat visits.
Revenue Leakage
AMC renewals missed, warranty claims lost, and service contracts not tracked—millions left on the table.
Everything You Need for Service Excellence
From service request to closure, Aura manages every aspect of after-sales service
Service Request Management
Multi-channel request capture, auto-assignment, SLA tracking, and escalation management
Field Service Dispatch
AI-powered technician assignment, route optimization, and real-time GPS tracking
Mobile Field App
Technician mobile app for job details, checklists, time tracking, and customer signatures
Spare Parts Management
Inventory tracking, technician stock, auto-indent, and warranty part management
AMC & Contract Management
Annual maintenance contracts, warranty tracking, renewal reminders, and revenue forecasting
Service Billing & Invoicing
Job costing, service invoicing, payment collection, and profitability analytics
Predictive Maintenance
AI-driven failure prediction, preventive maintenance scheduling, and asset health monitoring
Service Analytics
Technician performance, first-time fix rates, customer satisfaction, and revenue dashboards
Complete Service Modules
7 integrated modules covering the entire service lifecycle
Service Request & Complaint Management
Field Service Dispatch & Scheduling
Mobile Field Service App
Spare Parts & Inventory Management
AMC & Warranty Management
Service Billing & Revenue Management
Service Analytics & Reporting
Seamless Integration Ecosystem
Connect Aura with your existing service systems and business tools
Mobile & IoT
Field technician apps and IoT device integration for asset monitoring
- Mobile Field App
- Customer Self-Service
- GPS Tracking
- IoT Sensors
Business Systems
Pre-built connectors for ERP, CRM, and accounting systems
- Sales CRM Integration
- ERP Systems
- Accounting Software
- Payment Gateways
Communication & API
RESTful APIs and omnichannel communication integration
- REST API
- WhatsApp Business
- Email & SMS
- Voice Integration
Flexible Deployment Options
Choose the deployment model that fits your service organization
SaaS Cloud
Quick deployment, automatic updates, accessible from anywhere
- Go live in 2 weeks
- No infrastructure required
- Automatic updates
- Mobile apps included
- 99.9% uptime SLA
- Pay-as-you-grow pricing
Enterprise On-Premise
Complete control, customization, and integration with your infrastructure
- Full data sovereignty
- Unlimited customization
- Deep system integration
- Dedicated support team
- Perpetual licensing
- On-site implementation
Frequently Asked Questions
Everything you need to know about Systech Aura
Can Aura handle both AMC and ad-hoc service requests?
Does the mobile app work offline for field technicians?
How does AI-powered technician assignment work?
Can customers track their service request status?
How does Aura integrate with our existing sales CRM?
Can we manage spare parts inventory for multiple locations?
What industries is Aura best suited for?
How do we track technician performance?
Resources & Collaterals
Download detailed documentation about Systech Aura
Product Brochure
Complete overview of Systech Aura features and capabilities
Implementation Guide
Step-by-step guide for successful Service CRM deployment
Product Demo Video
Watch Systech Aura in action with real service scenarios
Success Stories
See how service teams transformed their operations with Aura
ClimaTech Solutions
92% first-time fix rate achieved
"Aura's mobile app with complete service history and parts tracking helped our technicians fix issues on the first visit. Customer complaints dropped by 70%."
ElevaTech Services
₹2.8Cr AMC revenue growth in 1 year
"AMC renewal reminders and preventive maintenance scheduling increased our contract renewals from 65% to 94%. Revenue grew significantly."
MedEquip Care
45% improvement in technician productivity
"Route optimization and mobile app eliminated paperwork and travel time. Our technicians now complete 7-8 jobs per day instead of 5."
Complete Your Ecosystem
Service teams using Aura also benefit from these complementary suites
Ready to Deliver Exceptional Service?
Join 150+ service teams using Systech Aura for faster response times and happier customers